Privacy Policy

01About Olivance Platforms

Olivance Platforms develops and operates software products, digital platforms, websites, mobile applications, and related technology services.

In this Privacy Policy, “Olivance Platforms,” “Olivance,” “we,” “us,” and “our” refer to the owners and operators carrying on business under the name Olivance Platforms.

This Privacy Policy applies to the Olivance Platforms corporate website.

Individual applications, products, and services operated by Olivance Platforms may have separate privacy policies that describe their specific data practices. Where a product-specific privacy policy applies, that policy will govern the handling of information collected through that product.

02Information We Collect

The information we collect depends on how you interact with the website.

2.1 Information You Provide Directly

We may collect information that you voluntarily provide, including:

• your name;
• your email address;
• your company or organization name;
• your job title or role;
• the contents of messages you send to us;
• feedback, feature requests, survey responses, or product inquiries;
• information submitted through contact forms, waitlists, mailing lists, partnership requests, or job applications; and
• any other information you choose to provide.

You should not submit sensitive personal information, confidential business information, passwords, financial details, health information, government identification numbers, or other highly sensitive information through general website forms unless we specifically request it through an appropriate and secure process.

2.2 Information Collected Automatically

When you visit the website, we or our service providers may automatically collect certain technical and usage information, including:

• your Internet Protocol address;
• browser type and version;
• device type and operating system;
• general geographic region inferred from your IP address;
• referral source;
• pages viewed;
• links or buttons selected;
• the date and time of your visit;
• time spent on the website;
• diagnostic, error, and performance information; and
• cookie identifiers or similar online identifiers.

We use this information to operate, secure, understand, and improve the website.

2.3 Cookies and Similar Technologies

The website may use cookies, local storage, pixels, software development kits, and similar technologies.

These technologies may be used to:

• keep the website functioning properly;
• remember preferences;
• understand how visitors use the website;
• measure website traffic and performance;
• identify technical problems;
• prevent fraud, abuse, or security threats; and
• assess the effectiveness of communications or promotional campaigns.

Cookies may be session-based and expire when you close your browser, or persistent and remain on your device for a defined period.

You can usually control or delete cookies through your browser settings. Blocking certain cookies may affect the functionality or performance of the website.

Where required by applicable law, we will request consent before using non-essential cookies or similar tracking technologies.

2.4 Analytics Information

We may use analytics providers to understand website traffic and visitor interactions.

Analytics providers may collect information such as your IP address, device information, browser information, pages visited, approximate location, referral source, and interactions with the website.

Where reasonably available, we may configure analytics services to reduce the collection of identifying information, limit data retention, or otherwise improve visitor privacy.

03How We Use Information

We may use personal information to:

• provide, operate, maintain, and improve the website;
• respond to questions, messages, and support requests;
• process waitlist registrations or expressions of interest;
• communicate about our products, services, launches, or company developments;
• evaluate partnership, employment, or business inquiries;
• understand how visitors interact with the website;
• improve website content, design, performance, and usability;
• develop and evaluate products and features;
• prevent, detect, investigate, and respond to fraud, abuse, security incidents, or technical issues;
• enforce our Terms and Conditions and other agreements;
• comply with legal, regulatory, tax, accounting, or reporting obligations;
• establish, exercise, or defend legal claims; and
• carry out other purposes disclosed to you at or before the time of collection.

We will not use personal information for a materially different purpose without obtaining additional consent where required by law.

04Consent and Legal Bases

We collect, use, and disclose personal information with your consent or as otherwise permitted or required by applicable law.

Consent may be express or implied depending on the sensitivity of the information, the surrounding circumstances, and the reasonable expectations of the individual.

For example, when you send us a message, we may infer that you consent to our use of the information necessary to review and respond to that message.

You may withdraw your consent, subject to legal or contractual restrictions and reasonable notice. Withdrawing consent may prevent us from providing certain communications, features, or services.

To withdraw consent, contact us using the information provided in the “Contact Us” section.

05Marketing Communications

We may send you marketing or promotional communications when:

• you have expressly requested or consented to receive them;
• consent can reasonably be implied under applicable law; or
• another legal basis permits the communication.

Marketing emails will include an unsubscribe mechanism where required.

You may unsubscribe at any time by using the unsubscribe link in the message or by contacting us at [email protected].

Even after you unsubscribe from marketing messages, we may continue to send non-promotional communications relating to an inquiry, transaction, legal notice, security issue, or existing relationship with you.

06How We Disclose Information

We do not sell or rent personal information.

We may disclose information in the circumstances described below.

6.1 Service Providers

We may provide information to trusted service providers that perform services on our behalf, including:

• website hosting and infrastructure;
• cloud storage;
• database management;
• email delivery;
• analytics;
• form processing;
• customer support;
• security and fraud prevention;
• software development;
• communications;
• professional consulting; and
• legal, accounting, or compliance services.

Service providers are permitted to access information only as reasonably necessary to perform their services or as otherwise permitted by their agreements and applicable law.

6.2 Business Transactions

We may disclose or transfer information in connection with a proposed or completed:

• incorporation or reorganization;
• financing;
• investment;
• merger;
• acquisition;
• sale of assets;
• transfer of a product or business;
• insolvency proceeding; or
• similar corporate transaction.

Where required, we will take reasonable steps to ensure that the recipient handles personal information consistently with applicable privacy requirements.

6.3 Legal and Safety Reasons

We may disclose information where we reasonably believe disclosure is necessary to:

• comply with applicable law, regulation, legal process, court order, or government request;
• investigate or enforce our agreements, rights, or policies;
• detect, prevent, or respond to fraud, misuse, security threats, or technical problems;
• protect the rights, property, safety, or security of Olivance Platforms, our users, or others; or
• establish, exercise, or defend a legal claim.

6.4 With Your Direction or Consent

We may disclose information to another party when you direct us to do so or provide your consent.

6.5 Aggregated or De-identified Information

We may use and disclose information that has been aggregated or de-identified so that it does not reasonably identify an individual.

For example, we may publish general statistics about website usage or interest in our products.

07Third-Party Websites and Services

The website may contain links to third-party websites, application stores, social media platforms, or other external services.

We do not control the privacy, security, or data-handling practices of third parties. This Privacy Policy does not apply to information collected independently by those third parties.

You should review the privacy policies of third-party services before providing them with personal information.

08International Processing and Storage

Olivance Platforms or its service providers may process or store information outside your province or outside Canada.

As a result, personal information may be subject to the laws of the jurisdiction in which it is processed or stored and may be accessible to courts, law enforcement authorities, or government agencies in that jurisdiction where legally required.

We take reasonable steps to select service providers that maintain appropriate privacy and security practices. However, laws and protections may differ between jurisdictions.

09Data Retention

We retain personal information only for as long as reasonably necessary to:

• fulfil the purposes for which it was collected;
• maintain appropriate business and communication records;
• comply with legal, tax, accounting, or regulatory obligations;
• resolve disputes;
• prevent fraud or abuse; and
• enforce our agreements and protect our legal rights.

Retention periods vary depending on the nature of the information, its sensitivity, the reason it was collected, and applicable legal requirements.

When information is no longer reasonably required, we will delete, destroy, anonymize, or securely dispose of it, subject to technical limitations and legal obligations.

Information may remain temporarily in encrypted backups or archival systems until those systems are overwritten or retired through standard retention processes.

10Information Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against:

• unauthorized access;
• unauthorized collection, use, disclosure, copying, or modification;
• loss or theft;
• accidental destruction; and
• other unlawful or inappropriate processing.

These safeguards may include access controls, authentication, encryption where appropriate, secure hosting, software updates, monitoring, backups, and restrictions on access to personal information.

No website, network, storage system, or electronic transmission method is completely secure. We therefore cannot guarantee the absolute security of information.

You should use caution when sending information electronically and avoid transmitting sensitive information through unsecured channels.

11Privacy Incidents

If we become aware of a privacy or security incident involving personal information, we will investigate and take reasonable steps to contain and address the incident.

Where required by applicable law, we will notify affected individuals and the appropriate regulatory authorities.

12Your Privacy Rights

Depending on applicable law and your relationship with us, you may have the right to:

• request access to personal information we hold about you;
• request information about how your personal information has been used or disclosed;
• request correction of inaccurate or incomplete personal information;
• withdraw consent to certain uses of your information;
• request deletion of information where appropriate;
• object to or restrict certain processing activities where applicable;
• unsubscribe from marketing communications; and
• submit a complaint concerning our privacy practices.

These rights may be subject to legal limitations. For example, we may be unable to provide access to information that would reveal another person’s personal information, confidential commercial information, legally privileged material, or information that we are legally prohibited from disclosing.

We may need to verify your identity before responding to a privacy request.

To submit a request, contact us at [email protected].

We will respond within the period required by applicable law.

13Accuracy of Information

We take reasonable steps to ensure that personal information used to make a decision about an individual is accurate, complete, and current.

You are responsible for providing accurate information and informing us when relevant information changes.

You may request correction of your personal information by contacting us.

14Children’s Privacy

The corporate website is intended for a general audience and is not specifically directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13 without appropriate authorization.

If you believe that a child has provided us with personal information without appropriate consent, contact us at [email protected]. We will review the request and take appropriate steps to delete the information where required.

Individual Olivance Platforms products may establish different minimum-age requirements in their applicable terms or privacy policies.

15Automated Decision-Making and Artificial Intelligence

The corporate website does not currently use personal information to make automated decisions that produce legal or similarly significant effects concerning visitors.

Olivance Platforms may use automated tools or artificial intelligence systems internally to assist with activities such as:

• organizing inquiries;
• identifying spam or abuse;
• analyzing aggregated feedback;
• improving software and website content; or
• supporting administrative workflows.

We will not intentionally submit sensitive personal information to an artificial intelligence provider for unrelated model training without appropriate notice, authorization, or another lawful basis.

Product-specific uses of artificial intelligence will be described in the applicable product privacy policy where necessary.

16Do Not Track Signals

Some browsers provide “Do Not Track” or similar privacy signals.

Because there is not a universally adopted technical standard for responding to all such signals, the website may not respond to every browser-based signal.

You can manage cookies and tracking preferences through your browser settings and any consent tools made available on the website.

17Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to:

• the website;
• our products and services;
• our data practices;
• service providers;
• legal requirements; or
• business operations.

When we update this Privacy Policy, we will revise the effective date at the top of the page.

Where appropriate, we may provide additional notice of material changes through the website, by email, or through another reasonable method.

We encourage you to review this Privacy Policy periodically.

18Privacy Complaints

You may contact us with a question, request, concern, or complaint about our privacy practices.

We will review privacy complaints and take reasonable steps to investigate and respond.

If you are not satisfied with our response, you may have the right to contact the Office of the Privacy Commissioner of Canada or another applicable privacy regulator.

19Contact Us

Questions, requests, concerns, and complaints relating to this Privacy Policy or our handling of personal information may be directed to:

Please include enough information for us to understand and respond to your request. Do not include unnecessary sensitive information in your initial email.